Do you have published pricing?

Our Subscription Plans are posted for both small businesses and enterprises. We also offer customized solutions based on your needs HERE

Do you have a program for Advertising Agencies?

Yes. Please call our office at 800-247-0302 and ask about our Agency Partner Program.

Do you publish your Terms of Service?

Yes. You may review our Privacy Policy HERE and our Terms of Use HERE.

How does Text Message marketing compare with Email Marketing in general?

Text messages have a 97% read rate as compared with stand-alone emails that have less than a 20% read rate. You do the math!

What is SMS?

SMS stands for Short Message Service and is the standard by which all phones send and receive text messages. ‘Text Messages’ and ‘SMS’ are often used synonymously. Standard text messages are limited in size to 160 characters.

What is a Short Code?

It’s a 5 or 6 digit abbreviated phone number that carriers assign to businesses that want to send text messages over their network. Consumers can text “HELP” to the short code to find out more about the business and the program. Short Code programs have to be individually approved by each wireless carrier. This prevents spammers and marketers from sending unsolicited messages into their networks.

Do I need a dedicated Short Code?

Probably not! Our program and tools are approved by carriers to allow qualifying programs to share one of our existing short codes. The KEYWORD you choose is your unique identifier. Please note that we are very particular when approving programs for an existing short code and that we regularly report new programs to wireless carriers to ensure continued compliance. However, we can also get you a dedicated short code or host your existing one.

How do I get a Dedicated Short Code?

We can submit an application to the CSCA for a dedicated short code. The costs are $500/month for an assigned short code and $1,000/month for a requested vanity short code. TextOmni does not mark these fees up (there is a onetime processing fee). After your dedicated short code is acquired, TextOmni works with you and our affiliates to handle the creation and submission of the program briefs to wireless carriers for approval on their networks. The process currently takes about 8-12 weeks from start to finish.

Do my customers get charged to receive text messages?

Not from us – and most wireless carriers include text messaging with their service plans. However, consumers may be charged standard text messaging and data fees if text messaging is not included in their wireless service plan.

What is a Mobile Marketing Opt-In?

In order to send someone a text message, you must first get their explicit permission. This can be accomplished in 1 of 2 ways. The user may text your KEYWORD to the short code. This is all that is required. However, the user can submit their request from a web form. NOTE: When using a web form, the user must grant permission for you to send SMS messages – and – the user must reply “YES” to the double opt-in request message the system sends to the user’s phone.

What is a Mobile Marketing Double Opt-In?

It is when the consumer gives confirmation of opt in on their mobile device by replying “YES” to the web form’s confirmation request message. Note: This is only required when the user opts-in via a web form but it is recommended as a best practice guideline.

What elements are required to be in the system’s ‘Opt-In Confirmation’ message?

All subscription or alert services (even standard rated programs) must provide a compliant opt-In confirmation message. That message must contain: 1) The content provider’s name, 2) the program description, 3) the intended frequency of alerts (e.g. “Max 8msg/mo”), 4) the rate/cost disclosure (e.g. “Msg & Data rates may apply.”), and 5) instructions for how to quit the service or get help (e.g. Reply “STOP” to end or “HELP” for help).

How do my customers Opt-Out?

Users can Opt-Out at any time by replying “STOP” to any message they receive.